Monday - 10am - 4pm
Tuesday - 10am - 4pm
Wednesday - 10am - 4pm
Thursday - 10am - 4pm
Friday - 10am - 4pm
Saturday - 10am - 4pm
If you are visiting outside these hours to pick up an online order (Click & Collect), then please just ring the door bell. You can also call the shop direct on +44 (0)1803 866828
If you are contacting us to ask about the status of an order, we would kindly ask you to take two minutes to double check the release date on the product page before messaging us. We try and keep them updated as best we can, but be aware that in 2022 a combination of COVID and Brexit is causing release dates and arrivals to slip left, right and centre.
I want to know the status of my order
Sure thing. Your order confirmation email should include a link to a bespoke order status page, but if you tell us your order number we can look you up and advise.
Why I don't have an order confirmation email?
Some of the fast payment methods (PayPal, Apple Pay, Google Pay) will use your associated phone number instead of an email. In this instance, you should receive an SMS message from us, but if you have not received either we can still look you up. When you contact us, please include your name and delivery/billing postcode so that we can find you.
Why is my record delayed?
This has been one of the big narratives of 2020 - 2022. There are major delays at the pressing plants and this is affecting releases dates in an ongoing way. All releases include a release date and we update this as often as we can working with our label and distribution partners. COVID is hard work, Brexit was pure stupidity, but combined it is causing havoc. Before contacting us, please do visit the product page for the release you are waiting for and double check that it hasn't been further delayed. There is a tab titled 'Release Updates'.
Can I update my delivery address?
So long as it hasn't already left the building, yes! Please let us know your order number and your desired delivery address.
When do I get my tracking info?
When we ship your order to you, our delivery partner will send you information via email/SMS with a tracking link.